We understand that sometimes you may want to return products. If you are not completely satisfied with any item you purchase on the site then please return it to us in original condition within 20 days of receipt and we will give you a full refund of the item’s cost excluding postage costs.
Our return address is shown on your packing slip. If you wish to receive a refund or replacement please contact us by email on sales@machiitea.com or call us on +966530329888 to let us know.
If an item has been sent to you in error and you wish to return it, please contact us for our Freepost address.
If an item has arrived broken, please contact us to request a replacement and dispose of the broken item. In some cases we may need to ask you to provide a photo of the broken item so that we can look into how the damage might have been caused.